IT Desktop Support Engineer
Job Summary
As an IT Desktop Support Engineer, you will provide technical support to end-users, ensuring that desktop systems, software, and peripherals operate efficiently. This role involves troubleshooting hardware and software issues, installing and configuring systems, and delivering exceptional customer service in a fast-paced environment.
Key Responsibilities
- Provide first-line technical support to end-users for hardware, software, and peripheral issues.
- Troubleshoot and resolve desktop and network connectivity problems.
- Install, configure, and maintain desktop systems, applications, and updates.
- Maintain an inventory of IT equipment and manage device lifecycle.
- Document technical issues and resolutions in the help desk system.
- Train end-users on best practices and basic troubleshooting techniques.
- Collaborate with IT teams to implement system upgrades and resolve complex issues.
Qualifications
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 2+ years of experience in desktop support or related role.
- Proficiency in Windows/Mac operating systems and troubleshooting tools.
- Familiarity with Active Directory, Office 365, and remote support tools.
- Excellent problem-solving skills and ability to work independently.
